Scott Hatfield. Book a call

Your business works. It’s just grinding you down.

Somewhere along the way, you became the thing holding it together. You’re the one moving information around, chasing the same updates, doing by hand what should have been handled once.

I build custom tools around the way your business already works, so the repetitive work stops depending on you.

Scott Hatfield

What you’re really buying is time.

When the repetitive work sits with a tool built for it, it comes back to you as hours. Time for the work that actually grows the business, and for the parts no tool should touch: the judgement calls and the relationships.

The day-to-day should mostly look after itself, so the people can get on with what only people can do.

You don’t need another system to manage. You need fewer things to manage.

Your business already has enough systems. I build the gaps between them.

You don’t need to choose the technology. You tell me how the business needs to work; I work out how to build it. It all sits on the same foundation:

  1. 01

    A store of what your business actually knows

    Your data, your rules, your way of doing things. A tool only gets the calls right when it’s grounded in your business rather than a generic template.

  2. 02

    Tools built around your real process

    Replacing the manual work you took on when off-the-shelf software didn’t quite fit.

  3. 03

    Judgement where the work needs it

    I use AI where it makes sense: reading, deciding and drafting the operational work that used to come to you, within limits you set.

Built to become part of how your business runs, not another workaround you have to maintain.

This isn’t theory.

Two custom tools I’ve built, and what they handed back.

Pipeline & Proposal Engine

Pay As You Go COO
£30k a year

in time saved on proposals alone. Call prep dropped from two hours to thirty minutes, proposals from a day and a half to half a day. And the saving grows as they scale, which was the whole point.

The problem
Every new lead came with the same manual runway before a proposal could go out: research the company by hand, prep the discovery call, then write a bespoke proposal from scratch in the consultancy’s own methodology. It ate the hours before every deal and capped how much new business they could take on.
What I built
One tool covering the whole lead-to-proposal pipeline. It researches each new lead automatically, turns the discovery-call transcript into a summary, and drafts the proposal in the consultancy’s own methodology, ready to edit rather than start from a blank page. The pipeline, the research, and the proposals all live in one place.

From one simple build, we’re already saving the cost of the entire annual salary of an admin person each year, and he’s built us something with the kind of knowledge and decision-making capability that would cost us three times that to hire.

Milly, founder of Pay As You Go COO

Matching Platform & Portal

Eco Ventures Counsel
Room to grow

The admin that was holding the whole programme back is gone. Mitesh has gone from fighting to keep each cohort moving to planning how to expand its reach.

The problem
EVC matches leading law firms with early-stage climate-tech ventures for pro bono legal support. Every cohort meant pairing 50-plus venture applications with a dozen firms by hand, across Word docs, spreadsheets, and email. Slow, easy to get wrong, and impossible to scale.
What I built
The operational engine for the whole cohort. Applications come in, law firm preferences are captured, a weighted algorithm matches firms to ventures, recommendation packs go out, and the cohort reports on itself. The spreadsheet-and-email workflow is gone.

You’ve been a total life saver, and already had a hugely positive impact for Eco Ventures Counsel with your brilliant work for us. I’m so pleased you’re helping us drown less in admin, and that you’re part of our team.

Mitesh, founder of Eco Ventures Counsel

And it’s only just become possible.

Building software around how a business actually works used to mean an engineering team and a budget to match. So everyone else rented generic tools and bent the business around them.

Operations that were only ever viable for large companies are now within reach of a business like yours.

Two things changed. Building custom software has collapsed in cost, and AI can now handle the judgement calls that used to need a person. Most people haven’t acted on it yet.

Scott Hatfield

Who’s building it.

I’m Scott. I’ve spent 11+ years running operations and transformation inside businesses that had the resources most don’t: British Airways, Avado, AND Digital. I built the operations that let large organisations run.

Now I bring that same capability to the businesses that were always priced out of it. One operator, working directly with you, building the thing rather than managing a team who might.

If your business runs but you’re the reason it holds together, that’s the thing I fix.

No pitch deck, no discovery-call gauntlet. A conversation about what’s grinding you down and whether I can build it away.